Shop With Confidence
Card payments are processed via SmoovPay or PayPal which are both internationally used secure payment platforms.
Your order will be packed in a padded envelope with no indication of the content inside. Only your name on it.
Fast & Secure Shipping
All orders are shipped within 24-48 hours and a tracking number is provided via email. We ship internationally.
Herbolab is a registered business & complies with all regulations required for selling our products.
FAQ’s About Shipping
The bad news is that any effects any supplement can bring may disappear over time when you stop taking the supplement. That’s life.
The good news is, it may help you “snowball” positive change that will last. Let me explain. Have you read the story of Wayne, one of our customers? Thanks to the positive changes he started to see when taking the products he got motivated to join a gym, which brought even more positive change. Then he was motivated to stop drinking and eating healthier. That’s the snowball effect. Wayne needed less product to support the level of the effect he was looking for after some time, in fact, he used tongkat ali and maca as a support, not as the main means. That’s what a supplement is supposed to be, extra help.
30-Day Money-Back Guarantee
We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through Herbolab.com.*
If you’re trying one bottle of one product for the first time, and are not satisfied with either the product or your results, don’t worry about returning the product. Just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping. You don’t have to return the bottle to us.
Refunds on orders of multiple bottles require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we have confirmation that your return is on the way, we’ll give you a full refund. To initiate this process, please visit https://herbolab.com/return-policy/. Refunds will be issued to your original payment method (credit or debit card).
Herbolab is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, Herbolab will manage refunds and replacements on a case by case basis.
*Refunds and returns for orders outside of Singapore and USA are exempt from our 30-Day Money-Back Guarantee and will be handled on a case by case basis.
We are here to answer your queries. At Herbolab we are known for a philosophy of full-transparency and awesome customer support.
Ask us anything you want and we will get back to you usually within one business day.