Frequently Asked Questions…

About Payment

Can I pay with credit/debit card?

Yes. You can pay securely with any major credit/debit card through Paypal.

Can I pay cash on delivery (COD)?

Yes. This option is available to Singapore deliveries only. You can choose COD as a payment method when you checkout. Note: Make sure the currency SGD is selected.

I don't have a Paypal account, can I pay using my debit or credit card?

You can pay with a credit or debit card following these instructions: On the order confirmation, review your details, then select Paypal payment, click on the terms and conditions and then “Place order” button. On the next screen you will be taken to Paypal”s secure payment. If you don”t have a Paypal account, click on “Don”t have a Paypal account?” tab. On the next screen you can enter your card details and complete your order.

I can't pay through PayPal, do you offer other ways of payment?

You could also make a payment through direct bank transfer and Western Union. Please note that in both these methods the fees are paid by the sender. Bank transfer Beneficiary name: Herbolab pte ltd Bank name: Oversea-Chinese Banking Corporation SWIFT code: OCBCSGSG Acc number: 569234230001 Western Union For western union transfer please get in touch with us.

Will my credit card be charged again later without my permission?

There is no automatic re-order, also there is no agreement with Paypal that might allow us to charge again at a later date. Your purchase will be one-time only.

About Shipping

Do you ship to my country?

We ship our products worldwide, but there are a few countries that might have special regulations for the import of tongkat ali/maca. If you are unsure about placing your order because possible custom issues please contact us first. Note: We ship regularly to United States (US), Canada, Australia, United Kingdom (UK), Malaysia, Indonesia and many other countries without any customs issue.

Will I have to pay customs duty?

While we do everything we can to prevent import duties, every country is different and in some cases import duties may apply. That said, after thousands of shipments worldwide we had only a handful of cases were import duties were applied. We ship regularly to United States (US), Canada, Australia, United Kingdom (UK), Malaysia, Indonesia and many other countries without any customs duties.

Which courier do you use?

Orders in US are shipped through USPS and orders in Singapore are shipped through private courier. Depending on availability, we might ship locally in countries like UK, Canada and Australia. For all other countries we use Singpost international parcel with tracking number.

Can you ship using private couriers like UPS, DHL and fedex?

We don’t normally use these couriers due to their high shipping cost. However if you are interested in using these, please get in touch with us and we will try to arrange.

Others

If I had to choose between Tongkat Ali and Maca, which should I pick?

This is a tough question as it depends on many factors, including what are you trying to achieve. But as a general pointer we can say that tongkat ali is best for most sexual-related problems. Maca is best for general health, energy and hormonal balance. Most customers benefit from combining them together.

Can I take Tongkat Ali and Maca together? How?

Yes you can, in fact you could experience the best results when they are combined. The dosage is the same for the two of them, so you would take 2 tongkat ali + 2 maca in the morning after breakfast and 2 tongkat ali + 2 maca after lunch. The only difference between them is that tongkat ali is taken in a cycle (take 2 days, rest one day) and maca is taken every day.

Will I have to take tongkat ali or maca for life?

Yes and no.

The bad news is that any effects any supplement can bring will disappear over time when you stop taking the supplement. That’s life.

The good news is, it can help you “snowball” positive change that will last. Let me explain. Remember the story of Wayne from my previous email? Thanks to the positive changes he started to see when taking the products he got motivated to join a gym, which brought even more positive change. Then he was motivated to stop drinking and eating healthier. That’s the snowball effect. Wayne needed less product to support the level of effect he was looking for after some time, in fact he used tongkat ali and maca as a support, not as the main means. That’s what a supplement is supposed to be, extra help.

Do you offer a sample/trial of your products?

Unfortunately we do not offer a trial or sample of our products at this time. This is mainly because the time to experience the first effects varies from person to person and it ranges from a few days to a few weeks. Therefore a small sample might not give justice to what the products can do for you.

In which countries do you have distributors/resellers?

At the moment we only have resellers located in Singapore. However we have just opened a reseller program worldwide and our products might become available through resellers in several other countries.

What is the refund policy of your products?

There is an exchange policy if the product has any kind of defect, or if for any reason the products can’t reach you after shipping and they are returned to us. However there is no refund policy if the product doesn’t have the effect you expected.

Didn’t find what you were looking for? Ask us anything!

We are here to answer your queries. At herbolab we are known for a philosophy of full-transparency and awesome customer support. Ask us anything you want and we will get back to you usually within one business day.

Please do not leave contact information in your question body unless you mark it as “private”. Private questions can only be seen by you and herbolab staff.

For urgent matters

Who answer your questions?

Fran Sanchez

Fran Sanchez

CEO

Maiya Victoria

Maiya Victoria

Customer Care Heroine

Peter Cordone

Peter Cordone

Nutrition expert