About Payment
Can I pay with credit/debit card?
I don't have a Paypal account, can I pay using my debit or credit card?
I can't pay through PayPal, do you offer other ways of payment?
Will my credit card be charged again later without my permission?
About Shipping
Do you ship to my country?
Will I have to pay customs duty?
Which courier do you use?
Can you ship using private couriers like UPS, DHL and fedex?
Others
If I had to choose between Tongkat Ali and Maca, which should I pick?
Can I take Tongkat Ali and Maca together? How?
Will I have to take tongkat ali or maca for life?
The bad news is that any effects any supplement can bring may disappear over time when you stop taking the supplement. That’s life.
The good news is, it may help you “snowball” positive change that will last. Let me explain. Remember the story of Wayne from my previous email? Thanks to the positive changes he started to see when taking the products he got motivated to join a gym, which brought even more positive change. Then he was motivated to stop drinking and eating healthier. That’s the snowball effect. Wayne needed less product to support the level of the effect he was looking for after some time, he used tongkat ali and maca as a support, not as the main means. That’s what a supplement is supposed to be, extra help.
Do you offer a sample/trial of your products?
In which countries do you have distributors/resellers?
What is the refund policy of your products?
If you’re trying one bottle of one product for the first time, and are not satisfied with either the product or your results, don’t worry about returning the product. Just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping. You don’t have to return the bottle to us.
Refunds on orders of multiple bottles require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we have confirmation that your return is on the way, we’ll give you a full refund. To initiate this process, please visit https://herbolab.com/return-policy/. Refunds will be issued to your original payment method (credit or debit card).
Other Considerations
Herbolab is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, Herbolab will manage refunds and replacements on a case by case basis.
*Refunds and returns for orders outside of Singapore and USA are exempt from our 30-Day Money-Back Guarantee and will be handled on a case by case basis.
Didn’t Find What You Were Looking For? Ask Us Anything!
We are here to answer your queries. At herbolab we are known for a philosophy of full-transparency and awesome customer support. Ask us anything you want and we will get back to you usually within one business day.