When we use the term “herbolab” or “we” or “us,” we are referring to herbolab private limited.
Information We Collect
You may choose to provide us with Information in a variety of ways. For example, you may provide information to us when you place an online order, sign up for our marketing emails, create an account or submit a question through our Contact Us page or Professional Support Section. The types of information we collect about you include your name, email address, physical address, payment method information, billing and shipping address, phone number, birthday, demographic information and any other information you choose to provide.
We also collect information about you from others, such as when a user enters your name and email address in our Refer a Friend form.
In addition, we automatically collect information about you when you visit the Site (“Usage Information”), including your IP address, browser type and domain name, the date/time and length of your visit, the functions you used and content you viewed, the number of times you visit and/or purchase from the Site, the items you place in your shopping cart, the webpages you viSited before and after visiting the Site and other information collected through cookies and other tracking tools (Please see the section titled “Cookies and Tracking Tools” for more information).
How We Use the Information We Collect
- Customize your experience on the Site
- Perform data analysis, identify usage trends and improve our products and services, including the Site
- Provide our products and services, including fulfilling your product orders
- Respond to your requests or inquiries and provide customer support
- Contact you about programs, products, or services that we believe may be of interest to you, including new product or service announcements, savings or discount programs, special offers from other companies or other promotional offers
- Conduct market research, surveys and similar inquiries to help us understand trends and customer needs across product categories or customer groups
- Alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement
- Enhance the security of our Site and services
- Administer our referral program if you decide to participate in that program, including to make commission payments and communicate with you about the program.
How We May Share the Information We Collect
We won’t disclose information we collect about you to anyone outside of herbolab, except in the following circumstances.
We disclose information to third-party service providers that we engage to provide us and you with various services (“Providers”). Examples of Providers include data analysis firms, credit card processing companies, companies that help fulfill your orders, webSite hosting providers, fraud detection, and identity verification services, customer service, e-mail and SMS vendors, auditing firms and other providers. Providers also include any co-promotion partners with which we jointly develop or market products or services. Some Providers may collect information on our behalf or through your use of the Site.
We may disclose information we collect about you to third parties as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of some or all of our assets, including in the context of bankruptcy proceedings.
In Compliance with Law
Aggregate or De-Identified
We may aggregate your information we collect about you with that of other individuals, or otherwise de-identify the information we collect about you, and share that aggregated or de-identified data with third parties, but only in a form in which the information can no longer be used to identify you as an individual.
Use and Disclosure of Protected Health Information
The privacy of the individually identifiable health information we may receive via forms or email communication may be protected by federal law (HIPAA, the HITECH Act, and their regulations). Your individually identifiable health information may also be protected by state privacy laws in some instances. This health information is “protected health information” (“PHI”). Your PHI will only be used for the purpose of supplying you with products or services that you request, for our own management and administration purposes, or for other purposes for which you have given your consent, except where otherwise permitted by law.
For example, we may use your PHI to communicate with you regarding products, services, and features that may be of interest to you, if you authorize it. We may also use your personal contact information to communicate with you about products and services that you have requested through the Website if you give us permission to do so.
In instances where you have authorized us to use and disclose your PHI for certain purposes, such consent may be withdrawn in the future. You may withdraw your consent by sending your request in writing to: [email protected]. Please note that your withdrawal will not be effective until your request is received, and will not apply to uses and disclosures made in reliance on your consent.
Accessing and Updating Your Information
You may always manage, update and correct the information you provide as part of your online account by logging into your user account. Alternatively, you may contact us to request that it be updated by using the information set forth in the Contact Us section below.
Cookies and Tracking Tools
We use personalised online advertising to promote our own products and services. This means that you may see advertising for our products and services on our site and when you are on other, third party websites, including social media platforms.
In every instance, we maintain a distinct separation between advertisements and editorial content. All ads on herbolab.com are clearly and unambiguously identified as such. Clicking on an ad will take the user to an advertiser’s site.
If you are a resident of the EEA, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details.
Legal Basis for Processing
We will only process personal data about you in the following situations:
- As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase.
- When we have a legitimate interesting processing your personal data. For example, to communicate with you about changes to our Site or legal documents, to prevent fraud, or to provide, protect and improve our products and services.
- If we request your consent to a specific processing activity, and you provide your consent in the manner indicated.
- In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.
Data Subject Requests
You have the right to access personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller’s service. If you would like to exercise any of these rights, you may contact us as indicated below.
We store the information we collect about you for as long as is necessary for the purpose for which we originally collected it. We may retain certain information for a legitimate business purpose or as required by law.
EU-U.S and Swiss-U.S Privacy Shield Framework
herbolab adheres to the EU-U.S. and Swiss-U.S. Privacy Shield Framework Principles issued by the U.S. Department of Commerce (the “Principles”) in connection with its processing of personal data received from the European Economic Area and Switzerland (“Covered Data”). For more information about the Principles and to view our certification, please visit the Department of Commerce’s Privacy Shield Website Here. You may contact us about any question or complaint regarding adherence to the Principles as indicated below. If we do not resolve your complaint, you may submit your complaint free of charge to JAMS at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim, herbolab’s designated Privacy Shield dispute resolution, provider. Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. herbolab is subject to the investigatory and enforcement powers of the Federal Trade Commission. If herbolab shares Covered Data with a third-party service provider that processes the data solely on herbolab’s behalf, then herbolab will be liable for that third party’s processing of Covered Data in violation of the Principles, unless herbolab can prove that it is not responsible for the event giving rise to the damage.
Questions or Complaints
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/newsroom/article29/news-overview.cfm
Under California law, California residents may request a list of all third parties to whom we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and would like to receive such a list, please send us an email through the contact form (https://herbolab.com/contact/). For any such request, please include the statement “My California Privacy Rights” in the subject line of your email, as well as your name, street address, city, state, and zip code. Please provide enough information for us to determine if you are a California resident. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information.
If you have any questions about this privacy statement, the practices of this Site, or your dealings with herbolab, please send us an e-mail (https://herbolab.com/contact/).