QuestionsCategory: Tongkat AliConcerned about Sumatra Pasak Bumi
Anonymous asked 2 years ago

Hi,
I came across your tongkat ali extract while doing research on tongkat ali products. I was ready to buy from you guys until I read on menprovement.com that your tongkat ali is sourced from Sumatra Pasak Bumi.
I don’t want to buy tongkat ali from Sumatra Pasak Bumi, I already bought 3 bottles of 1:200 tongkat ali root extract from them in the past. Not only it didn’t work, one of the bottles shipped was in fact 1:50 tongkat ali extract instead, although the outside label said 1:200. I contacted them about it and they ignored all my emails requesting exchange or refund of the bottle that was sent wrongly. Furthermore, there are quality issues with their products, from this review: http://www.amazon.com/review/RBXRFAOAJEVC/. Quote:

The powder inside tasted like ashes, and it wasn’t bitter at all! … Something was clearly off.

and

I contacted the company and inquiry about the cotton being dirty and about the taste of the powder, but after two weeks no response. Then I pretended to be interested about wholesale, to which they replied promptly, when I enquired about their quality controls and if they can provide a certificate of analysis, again no response. This started to upset me as I felt that my health was being payed with. So I started contacting their own resellers. After a bit of back and forth, some of then admitted that Sumatra Pasak Bumi standards has changed for the worse, and they have become very difficult to deal with.

Since your company is highly regarded for tongkat ali products, I was wondering why do you guys source from SPB?
Regards,
Aaron

1 Answers
Fran Sanchez Staff answered 2 years ago

Hi Aaron,
Thanks for posting your question.
When we started doing business we sourced from Sumatra Pasak Bumi, however we changed to another manufacturer in Indonesia a few months after. Sean from menprovement.com used to recommend Sumatra Pasak Bumi, and he did mention that herbolab was a trusted reseller of this company.
A few customers raised concerns about Sumatra Pasak bumi, and we switched to another manufacturer in Indonesia after confirming those concerns.
Rest assured that we are not affiliated in any way with Sumatra Pasak Bumi and we stand by our products with excellent customer support. If you had any issues after placing your order we will do our very best to help.
Best regards,
Fran

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