Available Shipping MethodsDHL eCommerce Packet+ (10-15 Working Days)
Exchange rate changes from the time you order and the time the items arrive at customs of your country may cause an assessment of Duties and Taxes (D&T) for those orders that are close to the limit for tax-free status.
Please read our terms and conditions before making a purchase. If you have any further questions, please contact us.
For more information about import duties, customs, etc., visit the following sites: Japan Customs
All orders with Herbolab are shipped out from our warehouses in Singapore by air freight to your country.
The given window of delivery we provide is typical for most standard deliveries. In some cases though, an order could be experiencing a longer shipping time due to a delay with the air freight, a hold in Customs, or any other anomaly in the shipping process that is outside of our control.
Also, be advised in some cases you could have to pay import taxes, customs duties, and/or a brokerage fee for handling your order. These are separate charges from your fee from shipping, and you would be billed by the carrier you have chosen.
DHL: For shipping related inquiries regarding DHL orders, please contact the DHL Customer Service. To track your order, go here.
Shipping methods and companies change from time to time. We make our best effort to offer you a mix of affordability and speed of delivery. To get a current list of shipping options you will need to start an order and go to our checkout page to see the shipping company options and time frames available at this time.
Available Payment Methods
Visa, Visa Electron, Visa Debit, MasterCard, Maestro, PayPal, American Express, and Discover
If you have any questions please fill out our form on our contact us page.