By Published on April 25, 2019 Updated on June 25, 2019

Available Shipping Methods

DHL eCommerce Packet+ (10-15 Working Days)


General Information

Please note Herbolab does not support shipment to Crimea

Exchange rate changes from the time you order and the time the items arrive at customs of your country may cause an assessment of Duties and Taxes (D&T) for those orders that are close to the limit for tax-free status.

Please read our terms and conditions before making a purchase. If you have any further questions, please contact us.

Customs Information

Duty-free regulation change: Federal Customs Service of the Russian Federation announced that duty-free limit for private goods import will be reduced to EUR 500 and 31 kg starting from January 1, 2019.

For more information about import duties, customs, etc., visit: Federal Customs Service

Personal imports over EUR 500 and/or 31 kgs per month will be subject to applicable Duties and Taxes and other customs fees.

Herbolab will not be liable for packages held or confiscated by customs.

According to the Order of The Federal Customs Service Of the Russian Federation, of 05.07.2018 № 1060 «The procedure for using as a passenger customs declaration of the register of express goods of goods for personal use, delivered by the carrier to individuals, using the UAIS of customs authorities» recipients of personal shipments with Russian citizenship must provide an ITN along with Passport ID for customs clearance. You can access to obtain the Individual Taxpayer Identification Number.


All orders with Herbolab are shipped out from our warehouses in Singapore by air freight to your country.

The given window of delivery we provide is typical for most standard deliveries. In some cases though, an order could be experiencing a longer shipping time due to a delay with the air freight, a hold in Customs, or any other anomaly in the shipping process that is outside of our control.

Also, be advised in some cases you could have to pay import taxes, customs duties, and/or a brokerage fee for handling your order. These are separate charges from your fee from shipping, and you would be billed by the carrier you have chosen.


DHL: For shipping related inquiries, please contact the DHL Customer Service. To track your order, go here.

Shipping methods and companies change from time to time. We make our best effort to offer you a mix of affordability and speed of delivery. To get a current list of shipping options you will need to start an order and go to our checkout page to see the shipping company options and time frames available at this time.

Available Payment Methods

Visa, Visa Electron, Visa Debit, MasterCard, Maestro, PayPal, American Express, and Discover

Need Help?

If you have any questions please fill out our form on our contact us page.

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